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Frequently Asked Questions

Our serviced apartment works exactly the same way as a hotel but with the added benefit of the more ample living space, comfort and the freedom of having a home away from home. You check in and check out in similar style to a hotel, however, amenities such as Wi-Fi and traveller luxuries such as a fully-fitted kitchen and separate bedroom are all included. Our apartments average around 500 sq. feet – more than the equivalent standard hotel room and provides more space than some serviced apartments in London.
  • Fully-fitted kitchen with oven, hobs, microwave, toaster, coffee maker, dishwasher, cooking equipment, crockery and utensils
  • A set of towels per guest, luxury linen and free toiletries
  • Integrated washer/dryer
  • Free wireless internet
  • Netflix enabled smart TVs
Yes – we provide free complimentary wireless broadband in all our apartments.
Yes – we provide full washing facilities in each apartment including a washing machine/dryer.
All our apartments are non-smoking.
All our apartments are deep cleaned after every stay by our cleaning staff ready for the next guests arrival. Subsequent cleans are provided weekly. If you are staying less than 7 nights, you can purchase an additional cleaning service. An additional cleaning service, which includes fresh linen and towels, can be provided (please contact us).
Unfortunately, we do not allow any pets in any of our apartments.

Flourish Apartments has a strict no-party policy. The maximum number of people per apartment should not be exceeded and noise levels must not cause a disturbance to other guests. Additional charges will be applied to your account if there is evidence of a party having occurred during your stay.

The maximum room occupancy for each apartment is detailed on your booking confirmation.

The minimum length of stay is 3 nights across all our apartments. However, additional restrictions may be imposed on some apartment types during busy periods.
We may be able to amend your booking, providing we have availability at your chosen location. We must receive confirmation via email (info@flourishproperties.co.uk) 48 hours prior to your check-in date and time staying you wish to proceed with the amendment. Please note that any special offer bookings are non-transferrable and non-refundable. Please also note that shortening the length of your original booking may be subject to charge. Extensions of your stay are subject to availability at the time of request.
Pre-payment is taken for all online bookings – so if you are booking online, the card you provide will be debited automatically and you will be sent a receipt shortly afterwards with the confirmation from our team.
When booking direct a 3.5% fee will be applied for using Visa and Mastercard, or 4.5% for Amex. There is no extra charge for debit cards.

Yes. For further information regarding our corporate offerings, please contact our sales team via email info@flourishproperties.co.uk.

Car parking is available on a case by case basis. We try to ensure that all our apartments have available parking for guests. Please note that parking cannot be guaranteed, email us at info@flourishproperties.co.uk to reserve parking ahead of your check-in date.

Parking is free at all our apartments unless otherwise stated. If you are unsure whether parking is free for your particular stay, please contact our team via email info@flourishproperties.co.uk

It’s very simple to check in to our apartment. Where you have supplied a valid email address, we will email you your check-in details. Check-in is available from 3pm; if you would like to check in earlier, please contact our team via email info@flourishproperties.co.uk.

On your departure, lock your apartment door and simply return your keys to the key box. We kindly ask that you leave the apartment in a presentable condition, making sure that all windows are closed and the appliances are switched off.
If guests check out later than 11am, a charge will apply. Should a guest fail to depart after 3pm an additional nightly rate will be charged. A late check-out until 12pm can be pre-booked for free and £30 until 3pm.
Check-in begins from 3pm and check out by 11am. If you cannot check-in until the evening, do not worry – our properties offer 24 hour check in. Please inform a member of our team if you will be checking in late in the evening.

Yes – you can reserve a guaranteed early check-in from 11am at the additional cost of £30. Please email info@flourishproperties.co.uk ahead of your check-in date to book this. Prior to 11am, check-in cannot be guaranteed, will be subject to availability upon arrival and will be an extra cost.

Our properties offer 24 hour check-in so once you are ready to check-in, your keys will be available in the key box. Standard check-in time is from 3pm onwards but you can check in early from 11am at an additional cost of £30.
Yes – Fresh bed linen and towels are provided weekly for your comfort and convenience and as part of Flourish Apartments housekeeping service.
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